Restocks

Sorry you missed out! We consciously manufacture our design to an amount of stock we are guaranteed to sell to make sure we are not over producing. To ensure you’re notified and up to date with all our restocks we recommend signing up to our news letters to receive the latest product news and offers.

What’s my order status?

If you have a SW account, you can log in and view your order status and tracking by logging in.

If you checked out as a guest, you would receive an email confirmation and tracking number once your order has shipped.

I want to change/cancel my order

We may be able to make changes to your order once you’ve hit the ‘place order’ button, this includes the following:

Changing the item or size, Delivery/billing address

Please Customer-Service@portaldelivers.co.uk.

Shipping costs

Please click here to find out information

Custom fees

As all orders are currently shipped from the UK, you may be subject to additional import fees upon delivery.

Unfortunately, we are unable to inform you on how much these fee’s may be as it differs in each country and will not cover this.

Refusing to Pay Customs

For international customers, we do not cover any additional taxes or duties, including those applied at delivery or during the return process. If you refuse to pay these charges and your parcel is returned to us or destroyed, you will not be eligible for a refund due to the fees incurred.

Returns policy

You can view our full returns policy and how to return items here

I have received a faulty item

In the event you have received a defective item, please contact us immediately, no more than 5 day's with the following information:

Your order number, damaged description, photographic and video evidence

Please do not return any damaged goods unless advised by us, it may result in a slower resolution time.

All claims for parcels arriving damaged must be made within 5 days of the delivery date.

Unless proof of damage has been verified by a member of the support team, we cannot action a refund, credit or replacement.

Once we’ve received the above information, we will work quickly and efficiently to ensure the problem is rectified instantly.

Have you received my return yet?

UK Returns

Depending on the service you’ve chosen to use to return your item(s), it can usually take up to 21 working days (excluding weekends & public holidays) to be delivered and processed by our returns team.

We’ll be in touch by email once the return has been processed to confirm your refund.

International Returns 

Depending on the service & country you’re returning your item(s) with, it can take 21 working days (excluding weekends & public holidays) to be delivered and processed by our returns team, we will notify you by email once this has been processed.